Support
Write to contact@conectamedia.app. We answer in Español or English within 48 hours.
Please mention your phone model (and its Android version, on Android) and the version of Farsa (Settings, About) if something is not working.
Quick answers
How do I cancel Plus?
You can cancel without writing to us. On iPhone or iPad: Settings, tap your name, Subscriptions, Farsa Plus, Cancel (or in the app: Settings, My plan, Manage or cancel; you can also open https://apps.apple.com/account/subscriptions). On Android: open the Play Store, tap your profile picture, Payments and subscriptions, Subscriptions, Farsa Plus, Cancel subscription (https://play.google.com/store/account/subscriptions), or in the app: Settings, My plan, Manage or cancel, which opens your subscription in Google Play. You keep Plus until the end of the period you already paid for.
I want a refund
Apple handles refunds for App Store purchases. Go to https://reportaproblem.apple.com, sign in with your Apple Account, choose the purchase and tell Apple why. If it does not work out, write to us and we will help you make the request. For Google Play purchases, use the refund options in Google Play (https://support.google.com/googleplay/answer/2479637); we can help you with the request.
Restore my purchase on a new phone
Open Settings, My plan, Restore purchases, using the same Apple Account you subscribed with. On iPhone and iPad, the yearly plan can be shared with your family through Family Sharing. On Android: Settings, My plan, Restore purchases, with the Google account you subscribed with.
How do I change the language?
You choose Español, English or Spanglish when you set up each game, and you can set it for each player. It does not depend on the language of your phone.
What is My table?
It is where the host picks the communities sitting at the table. Impostor then draws only words that everyone there knows, so nobody gets a word they have never heard.
Does it work without internet?
Yes. Every deck comes inside the app and plays offline. New decks and word fixes arrive with app updates.
What do you know about me? Can you delete it?
There is no account, and your names and your scoreboard stay on your phone. Deleting the app deletes them. On iPhone and iPad, if you turn on the switch "Share anonymous usage data" in Settings, the app also sends usage records (counts of what happens and the language and deck code of a game, never names, words, who won or what anyone scored). Each record is tied to a random install number, not to your name or your email. The switch starts off until you turn it on, and you can turn it off again at any time. We keep these records for up to 12 months, and then we delete them. To ask us to delete the records tied to your install, on iPhone and iPad, open Settings, tap "Delete my usage data" in the Data section and confirm; the records of your install IDs of the last 12 months are deleted within 30 days. See the Privacy Policy.
Report a word
If a word is wrong, offensive, a person who should not be in a game, or does not make sense for the table, tap Report on the card to hide it on your phone. To have it removed for everyone, write to us with the word and the deck. We aim to review those emails within 48 hours and to remove the word in the next app update.
Right of withdrawal (European Union and Spain)
If you live in the European Union, you may have a legal right to withdraw from a digital purchase within 14 days. Purchases in the App Store are processed by Apple, so Apple decides refunds at https://reportaproblem.apple.com; purchases in Google Play are handled by Google Play. You can also tell us directly. The button below makes a reference code and opens an email to us; send it and we reply to confirm we received it, with the same code.
Reference code: DES-YYYYMMDD-XXXXXX
Company
Conecta Media LLC
1449 S Michigan Ave #13448, Chicago, IL 60605, USA
contact@conectamedia.app